> ## Documentation Index
> Fetch the complete documentation index at: https://krisper.tryx.space/llms.txt
> Use this file to discover all available pages before exploring further.

# Action

> Define automated actions a chatbot step can trigger, and link them to a message template.

An **Action** is a reusable automated task a chat step can run once it completes, picked from that step's **Trigger Action** field (see [Whatsapp Flow](/business-module/whatsapp-chatbot/whatsapp-flow)). Each action has an **Action Type**, can optionally link to a **Message Template** from the Template tab, and can define fields it needs collected first.

<Steps>
  <Step title="Open Business → Whatsapp Chatbot → Action">
    Lists every action created so far: Action Name, Action Key, Template Key, Action Type, and how many Required Fields it has.
  </Step>

  <Step title="Click + Add Action and fill in the details">
    | Field                    | Required? | What to enter                                                                                                                                                                                                          |
    | ------------------------ | --------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
    | **Action Name**          | Yes       | Name of the action                                                                                                                                                                                                     |
    | **Action Key**           | Yes       | A unique identifier for this action, e.g. `START`, `ASK_EMAIL` — automatically uppercased, with spaces turned into underscores                                                                                         |
    | **Action Type**          | Yes       | What kind of action this is — options come from your account's configured action types                                                                                                                                 |
    | **Action Target**        | No        | An optional secondary classification for this action                                                                                                                                                                   |
    | **Message Template Key** | No        | Link this action to a template already set up in the **Template** tab                                                                                                                                                  |
    | **Required Fields**      | No        | Fields to collect before this action can run — each has a free-text **Field Name** and a **Validation** type (Required, Date, Time, Number, or Email). Use **+ Add Field** to add one, or the trash icon to remove one |

    Save to create the action.
  </Step>
</Steps>

<Note>
  Required Fields aren't shown when the selected Action Type is **Get** — that type doesn't need any input collected from the customer.
</Note>

<Warning>
  Once an action is saved, its **Action Key** can't be changed — other steps may already reference it. Every other field on it can still be edited any time.
</Warning>

<Warning>
  Deleting an action can't be undone.
</Warning>

## Viewing an action's details

Click the eye icon to open a read-only view of the action's Action Type, Action Key, and Template Key, plus its full **Required Data Fields** list shown individually (the table only shows a count).