1
Open Business → Whatsapp Chatbot → Simulator
Shows the flow you last opened on the Flow tab, a phone number field, and a chat window.
2
Enter a phone number and start chatting
Type a phone number, then send a message like a customer would. The chatbot replies for real, exactly as it would in production — including showing quick-reply buttons for an Options step, and a Current Step State panel showing which step key you’re currently on.Click Restart Flow to clear the conversation and start over.
The flow shown at the top is just a label — it doesn’t scope which flow the conversation follows. Which step a phone number is currently on is tracked by the chatbot itself, the same way it would be for a real conversation.
This isn’t a practice/test-only chat — it’s a real conversation with the actual chatbot. If a step here triggers an action, like booking an appointment, that appointment is really created and will show up in the actual Appointment section, exactly as if a real customer had sent that message. Make sure you actually want that before confirming any step here.